Entries by Rob Dobell

In conversation with … Jamie de Sousa, Silver Softworks

Silver Softworks have good experience and strong credentials as a Salesforce system implementer working with private sector customers, so why are you looking to work more within the third sector? We want to provide that experience to more third sector organisations so that they can benefit from the direct experience we already have in Lead […]

12 reasons CRM projects succeed – part 4

So now we have a well-planned project with clear objectives and a sound approach, we’ve worked out what we’re looking to deliver and how it will benefit all of our stakeholders, and we get to the phase where we start to look at a range of technologies and to get feted by suppliers whose solutions […]

12 reasons CRM projects succeed – part 3

When considering how to minimise the risk of a CRM project failing a lot of copy is published arguing about the best approach in terms of project management methodology. Adherents to Prince II will argue that it is the only way to guarantee successful delivery, whilst Agile practitioners are equally certain that their “new” way […]

chase25 – The Verdict! Guest Post by Michael Hoare

Michael Webb established the Charities and Associations Exhibition, known thereafter as CHASE in 1991, and kept it going for an astonishing 24 years! Earlier this year Glenda Parker, of Hart Square, gathered a ‘coalition of the willing’ in London to re-launch it for its 25th anniversary. The result – from a standing start in January […]

12 reasons CRM projects succeed – part 2

Part 2: OBJECTIVES. How do you know you’ve succeeded, if you don’t know what success looks like? Maybe this is to help define failure, hopefully it’s to help recognise success, but either way it is vital to be clear about why you’re investing in this project, what you intend to achieve by implementing the new […]

12 reasons CRM projects succeed – part 1

There are studies, statistics, articles, reviews and infographics galore to tell us how many projects / IT projects / CRM projects fail every year. They may not all agree on the actual numbers, but the accepted narrative is certainly that a large number of projects undertaken by businesses of all shapes and sizes fail. What’s […]

Don’t panic! Here’s the good news about GDPR for non-profits

The self-proclaimed experts, fuelled by the press hype, have created a climate of fear around the upcoming EU General Data Protection Regulation (GDPR), which comes into force on 25th May 2018. While not-for-profits, including charities and membership associations, need to take the new regulations on handling personal data very seriously, there is absolutely no reason […]

Guide to Dynamics for Charities

For any charity, any non-profit, and maybe any organisation in any sector who are reviewing their choice of CRM technology, there is almost an obligation to at least consider Microsoft Dynamics on account of it’s profile. In the non-profit sector we’ve seen Dynamics providers delviering solutions to membership bodies for some years, and more recently […]