Artificial Intelligence and Machine Learning are two terms we hear a lot, are often treated as interchangable, and sometimes mis-represented, but for all that, they are technology innovations which have the potential to radically improve the quality of life of individuals the world over.
At TechsmartNFP 2019 I gave a talk which shared a number of real-life examples to show how non-profits have been able to put AI and/or ML to good use already, from some basic everyday communications applications, to some implementations which appear to belong in the latest sci-fi blockbuster.
Featured here I wanted to give 6 real-world applications which non-profits and their beneficiaries are benefiting from right now, which are accessible and adaptable to many a charity or health-related network today.
The final section of the article then describes how AI-based Chatbots can be deployed to help deal with the overhead of routine administrative tasks, so hopefully there’s something here for everyone!
With digital communications tools readily available to everyone, online trolls can disrupt organisations and target particular individuals. To tackle this issue, Amnesty International pioneered a machine learning and crowdsourcing tool that can spot online abuse automatically and enable organisations to remove it.
The Troll Patrol can identify racist, sexist, or homophobic tweets, among other objectionable content and eliminate the abuse. In an era of polarized rhetoric and hate speech across all channels, but especially on Social Media, this is highly relevant for non-profits.
Crisi Text Line still implements a human-to-human volunteer model, but the tech non-profit has the largest open source database of youth crisis behaviour in the US, and has been able to use AI to dramatically shorten response time for high-risk texters from 120 seconds to 39.
Crisis Text Line leveraged machine learning to identify the term “ibuprofen” as 16 times more likely to predict the need for emergency aid than the word “suicide.” Now using AI, messages containing the word “ibuprofen” are prioritized in the queue.
PAWS, is an application developed by a team of researchers dedicated to combating poaching. The application is using modeling and machine learning to give park rangers the information they need to predict poachers’ actions and stop them.
Reason Digital is teaming up with Parkinson’s UK, the Stroke Association, Muscular Dystrophy UK and the MS Society to develop the Digital Health Assistant project, which is set to transform the way medical advice and information is delivered to almost half-a-million people in the UK.
The Digital Health Assistant (DHA) will use machine learning to develop an understanding of the person being supported and continues to adapt to their needs over time based on interactions. This allows DHA to provide emailed content and support specific to the individual’s needs, making it more effective than current alternatives.
Text4baby, a free nonprofit service from Wellpass in cooperation with CTIA Wireless Foundation, uses a chatbot to provide critical health and safety information for pregnant women and mothers with infants in the US.
This chatbot covers an impressive array of critical topics including nutrition, immunization, breastfeeding, and car seat safety, and is available in English or Spanish. Those who use the app receive free text messages three times per week, timed to their baby’s due date or birth date, from pregnancy up until their baby’s first birthday.
Fraud and corruption are major challenges for any kind of organization as it is hard to monitor every financial transaction and business contract.The non-profit sector is facign ever-greater scrutiny of its behaviours and governance, with the damage caused by any negative publicity potentially disastrous for individuals and causes alike.
AI tools can help managers automatically detect actions that warrant additional investigation. Businesses long have used AI and ML to create early warning systems, spot abnormalities, and thereby minimize financial misconduct. These tools offer ways to combat fraud and detect unusual transactions.
Routine Administrative Tasks
AI-based Chatbots, which we’ve all encountered, automate conversations for commonly asked questions through text messaging or telephone. A chatbot is a type of software that produces intelligent, automated responses to common questions in order to hold a “conversation” with a user. It stands to follow then, that AI algorithms can enable efficient and effective communications with both internal and external audiences.
Chatbots can help with customer service and routine requests, such as how to contribute money, address a budget question, or learn about upcoming programs. They can manage first-line support queries and subsequently direct those queries to human personnel as needed. Chatbots can even schedule appointments.
In addition, AI can automate repetitive tasks, reducing the risk of human inputting errors, accelerating accurate data collection and ensuring an organization’s donor outreach is seamless and timely.
Schedule and reschedule meetings, send out briefings, set reminders – AI is primed to handle these types of routine obligations and applications already exist to manage these tasks. A message to schedule, postpone, or cancel a meeting is sent to an office bot, via SMS or other software-enabled tool, and the bot first scans a person’s calendar before scheduling the meeting. Then, it automatically sends alerts to involved parties.
AI completes the task, saving time, labour and flaws of human involvement. Afterward, it can automatically send meeting minutes to all involved parties, arrange introductions among individuals, and even book travel. That’s pretty handy and supremely efficient
This gives a few simple examples which show that non-profits have been able to harness AI/ML to deliver better services, or deliver them more widely, or more consistently, and are intended to encourage others to follow suit. This entails identifying appropriate use cases for your non-profit, exploring possibilities, experimenting, learning, tuning and trying again. It takes elements of bravery, degrees of effort and a willingness to fail then start over, but the opportunities do make that a worthwhile investment.