Preparing for tomorrow, today

The pace, scale and impact of Industry 4 is like nothing we have ever seen before – the first human tissue has been 3D printed in Tel-Aviv, quantum computing is a reality, routine tasks are already being performed by algorithms – and the technology associated with Industry 4 will transform how we live.

In this era of turmoil and unprecedented change, organisations must equip themselves with digital capability which maximises their ability to rapidly adapt and respond to external factors. And the pace of change means non-profit organisations must prepare for this now, Paul Johnson, Director, CTI digital told delegates at TechSmart 2019.

“The question is are you able to evolve quickly enough to keep up with this rapid pace of change?”

Additionally, says Paul, expectation inflation is something that everyone can resonate with these days and it’s so much harder for smaller brands to replicate the Uber, Deliveroo or Amazon experience, when they so often are operating with ageing and siloed technologies.

“Non-profit organisations and and NGOs must equip themselves with the technology that will allow them to adapt to change – all too often we are seeing them operate with a patchwork of systems that are costly and out of date. As digital consultants we frequently see experience, content and data existing in multiple silos, leading to disjointed customer experiences.”

You have to get the basics right, says Paul, no more clumsy integrations, no more fragmented user experiences but most of all, you have to meet your users’ needs and expectations – it’s time to join the dots. “We are talking about global inter-connected cloud systems equipped with APIs that overcome data challenges like analytics blind spots and fragmented user experiences.

“You will need a platform that delivers quality, speed and price, using data during the fact (not after) to make better decisions, so that your people can start focusing time on working to exceed user expectations. And you can use these platforms to create new real world partnerships with other institutions and businesses.”

“It’s time to rethink how you consider technology, harness the potential of readily available tools, and focus on making processes quicker to complete and menial tasks easier to manage. Then you can free up more time for complex tasks and make better thought out decisions.”

Key take-aways

  • Got to remain relevant and of value
  • Focus on making routine tasks easier
  • Use the tools that are available
  • Imagine things that are remarkable

“There has never been a time of greater promise, or one of greater potential peril.” Professor Klaus Schwab, founder of the World Economic Forum