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Client story

Hart Square helps BEVA harness CRM success

BEVA is a membership organisation for those interested in equine veterinary medicine

The Association had implemented a new Microsoft Dynamics CRM (Customer Relationship Management) system, but things had not gone according to plan. Effie Brooks, BEVA’s Finance and Admin Manager, takes up the story: “Things didn’t go very smoothly with the supplier of the new CRM after we had taken delivery. We couldn’t achieve what we intended and felt we needed some professional help and advice”

Key services

  • Business Process Review
  • Supplier Management
  • Project Management
  • Issues Management
  • Support Key benefits
  • More streamlined processes
  • Improved interactions with members
  • Strengthened relationship with supplier
  • Put CRM activities back on track

“Hart Square are really professional, their consultants are very easy to work with and are always at the end of the phone if we need them”

Effie Brooks, Finance and Admin Manager