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Client story

Hart Square drives Dynamics CRM improvements at CILT

CILT (UK) is the independent professional body for individuals associated with transport, logistics and supply chains.

The institute decided to upgraded its previous CRM system to Microsoft Dynamics CRM.  The new CRM went live, but the organisation faced some challenges that were impeding progress – and it decided to enlist Hart Square’s expertise to help it make the most of the system.

Key benefits

  • Cleared outstanding CRM support issues
  • Improved supplier relations
  • Increased staff trust and confidence in the system
  • Maximised investment in Dynamics CRM

“Hart Square’s knowledge of Microsoft Dynamics gave us confidence that we could maximise our investment in the system by ensuring better use of it internally and delivering improved services to our members. Their project management skills and supplier management expertise really helped us to improve supplier relations and move forward with the system.”

Zane Cole, IT Manager at CILT(UK)