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Client story

Hart Square creates CRM training for Children and the Arts

The PFCA is the only national educational charity committed to ensuring that all children in the UK are inspired by the arts.

Having identified that there was a need for staff training on the CRM, The Raiser’s Edge, a referral from its sister charity, The Prince’s Foundation for Building Community, seemed to provide a solution to the problem. PFBC were using the same CRM system and had been working with Hart Square on training and integration projects, so PFCA decided to contact them for help.

Key benefits

  • The Foundation’s training needs were fully assessed
  • Training programmes were implemented to meet the needs of key staff
  • Comprehensive training manuals and documentation were provided
  • Integration of processes and sharing of information ‘all in one place’

“We were impressed by Hart Square’s experience of The Raiser’s Edge software, and its track record in helping organisations like the PFBC. It was obvious from our initial conversations with them that they could help us train our staff to maximise the use of the CRM system.”

Rebecca Darke, Senior Development Manager at Children and the Arts