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Client story

Hart Square enables FSRH to select new CRM and CMS

The Faculty of Sexual and Reproductive Healthcare (FSRH), a faculty of the Royal College of Obstetricians and Gynaecologists (RCOG), is a multi-disciplinary and cross specialty professional organisation with a UK membership of over 15,000 doctors and nurses.

FSRH needed a new CMS and CRM system. With only a relatively small staff, it needed external help – and asked Hart Square for support.

Key benefits

  • Joint CMS and CRM requirements gathering saved time and resource for FRSH and ensured nothing got missed out from the integration requirements
  • Selected suppliers were well matched and able to work well together
  • Added value advice on the re-branding work for the Faculty ensured it could fit in with the CRM/CMS project
  • Knowledge was transferred to the internal FSRH project manager

“In the end Hart Square helped us to get down to a shortlist of four CRM suppliers and three CMS suppliers. The shortlisted vendors were invited in to FSRH for presentations, facilitated by Hart Square. They helped with supplier negotiations and due diligence and provided extensive help and advice with contracts prior to the appointment of the preferred suppliers.

Hart Square are experts in CRM and CMS and the membership sector. Their expertise has been really valuable and they are great at recommending other ways of doing things. They know the right suppliers and were able to put us in touch with them.”

Abbie Deeley, ICT and Membership Project Manager, FSRH