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Client story

The Lightbox exhibits good sense in CRM selection

The Lightbox gallery and museum in Woking, Surrey is one of the most exciting cultural spaces in the South East of England, and winner of multiple awards.

Hart Square was asked to propose project services for the pre-supplier engagement phase of a new CRM project. This would ensure that the project was properly scoped, the requirements were gathered and an ITT (Invitation to Tender) was prepared for sending to CRM suppliers.

Key benefits

  • Enabling staff to automate labour-intensive processes
  • Improving quality of services and museum access to members
  • Increasing membership and associated donations
  • Increasing revenues through better marketing and management of services, events and facilities
  • Centralising contact management for use by all staff

“Hart Square’s experts are easy to work with. They are always quick to respond and delivered this project ahead of schedule. I would definitely recommend them to other non-profits.”

Pru Chambers, Marketing Manager, The Lightbox